Receiving and addressing customer e-mails/calls and processing transactions regarding benefits e-mails and benefit-related activities on a daily basis using the client’s benefits administrations platform.
Some of the tasks you need to do:
Responding to customer benefits inquiries and requests via email or call
Providing timely responses to customer benefits email inquiries and requests, in adherence to the client SLAs
Creating reports related to customer website/portal activity, call/email statistics and other data requested by the client
Communicating professionally with client counterparts and providing accurate information as made available through the resources and tools
Accurately documenting all customer interactions according to procedures
Ensuring compliance to U.S. Cafeteria Plan rules and regulations
Working with the Benefits Administration Team and other client resources, as necessary, to optimize available tools, ensuring timely completion and delivery of required monthly reports
Applying all reporting standards to report configuration and development; ensuring formatting and data content integrity for all reports generated and provided
Skills/Requirements needed for the job:
Bachelor’s degree or equivalent work experience (2 or more years of CSR experience is a plus)
1 or more years’ experience performing a process- and detail-oriented function desired but not required
Proven comfort level with learning and working with various computer applications, specifically MS Excel
Ability to work with multiple source files and apply knowledge from various client requirements to day-to-day transactions
Good verbal and written communication skills
Willingness to work extended hours or alternate shifts as necessary (may include holidays, weekends or nights)
