Client Communication and Reports Specialist

What is the job?

Receiving and addressing customer e-mails/calls and processing transactions regarding benefits e-mails and benefit-related activities on a daily basis using the client’s benefits administrations platform.

Some of the tasks you need to do:

  • Responding to customer benefits inquiries and requests via email or call
  • Providing timely responses to customer benefits email inquiries and requests, in adherence to the client SLAs
  • Creating reports related to customer website/portal activity, call/email statistics and other data requested by the client
  • Communicating professionally with client counterparts and providing accurate information as made available through the resources and tools
  • Accurately documenting all customer interactions according to procedures
  • Ensuring compliance to U.S. Cafeteria Plan rules and regulations
  • Working with the Benefits Administration Team and other client resources, as necessary, to optimize available tools, ensuring timely completion and delivery of required monthly reports
  • Applying all reporting standards to report configuration and development; ensuring formatting and data content integrity for all reports generated and provided

Skills/Requirements needed for the job:

  • Bachelor’s degree or equivalent work experience (2 or more years of CSR experience is a plus)
  • 1 or more years’ experience performing a process- and detail-oriented function desired but not required
  • Proven comfort level with learning and working with various computer applications, specifically MS Excel
  • Ability to work with multiple source files and apply knowledge from various client requirements to day-to-day transactions
  • Good verbal and written communication skills
  • Willingness to work extended hours or alternate shifts as necessary (may include holidays, weekends or nights)

Send your updated resume to